Finding the Right Pair Matters
We understand that footwear purchased online may not always meet your expectations for size, appearance, or personal preference.
Vernarob provides a return process for eligible purchases under the conditions described below.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.
1. 📅 Return Request Window
You may request a return for eligible merchandise within 30 days after delivery.
Please email us within this period so that we can review your request and provide the applicable return instructions.
Contacting us does not automatically mean a return has been approved. Eligibility will be reviewed according to this policy and applicable law.
2. 👟 Product Condition
We recommend checking your footwear indoors on a clean surface before deciding whether to keep it.
For a standard change-of-mind return, products should generally be:
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Clean and undamaged
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Free from outdoor wear
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Free from significant stains or odors
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Unwashed and unaltered
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Complete with included accessories
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Returned with original packaging where reasonably possible
Please take care when trying on shoes so that the merchandise remains in suitable condition for return.
3. 🚫 Returns That May Not Qualify
A standard voluntary return may not qualify if the product has been extensively used, damaged after delivery, altered, or returned with important components missing.
Products clearly identified as final sale before purchase may also be excluded from ordinary change-of-mind returns.
These restrictions do not override any mandatory consumer rights that apply to defective or incorrectly supplied merchandise.
4. 📝 How to Start a Return
Please email Vernarob@gmail.com before mailing your product.
Include the following details:
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Order number
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Name associated with the order
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Checkout email address
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Product you wish to return
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Reason for the return
If your item arrived damaged, defective, or incorrect, please attach clear photographs showing the issue.
Our team will review the request and explain the next steps.
5. 📍 Return Authorization and Address
The address printed on the original parcel may not be an authorized return facility.
To avoid delivery problems, please wait for our customer service team to provide the appropriate return address and instructions.
We cannot guarantee that merchandise sent to an unapproved location will be received or processed correctly.
6. 🚚 Who Pays for Return Shipping?
For ordinary returns caused by a change of mind, size preference, color preference, or another personal choice, customers are generally responsible for return postage.
If we confirm that the wrong product was supplied or that an item arrived damaged or defective, we will review the case and arrange an appropriate resolution in accordance with applicable law.
Any return-shipping arrangements will be explained by our support team.
7. 📦 Preparing Your Return
Please package the merchandise securely to help prevent damage during transit.
We recommend using a shipping service with tracking and keeping your postage receipt until the return has been resolved.
If tracking is available, retain the tracking number for reference.
8. 🔎 Return Inspection
Once an authorized return arrives, the merchandise may be inspected to confirm its condition and eligibility.
The review may include checking the product, included components, signs of use, and whether the returned item matches the original order.
We will communicate the outcome after the review.
Any refusal or adjustment will be subject to applicable consumer law.
9. 💳 How Refunds Are Issued
Approved refunds are generally returned to the original payment method.
After a refund is submitted, your bank or payment provider may need additional time to display the credit.
Processing times vary by financial institution and payment method.
If you have not received an expected refund, please contact us with your order number and any available refund confirmation.
10. 💰 Original Shipping Charges
Original shipping charges are generally not refundable for voluntary returns based on personal preference.
Exceptions may apply when an item is confirmed defective, arrives damaged, differs from the product ordered, or applicable law requires shipping reimbursement.
The outcome will depend on the circumstances of the purchase.
11. 📸 Damaged or Defective Items
If your merchandise arrives damaged or appears defective, please contact us promptly.
Email Vernarob@gmail.com with:
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Your order number
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A description of the issue
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Clear photographs of the product
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Photographs of the packaging, if relevant
Please retain the item and its packaging while the request is reviewed.
We will assess the available information and explain the appropriate resolution.
12. 🔀 Incorrect Items
If the product received does not match your order confirmation, contact our support team.
Please provide your order number and photographs showing the item received. Product labels and shipping packaging may also help us investigate.
We will review the discrepancy and determine the appropriate remedy under applicable law.
13. 🎨 Exchanges
An exchange may be possible depending on available inventory.
We cannot guarantee that every size, color, or style will remain available.
If a direct exchange cannot be arranged, our team may explain how to return an eligible product and place a separate order.
14. ⏳ Order Cancellations
If you wish to cancel or modify an order, email Vernarob@gmail.com as soon as possible.
We will try to assist before fulfillment progresses too far.
Once an order has been packed or dispatched, changes or cancellations may no longer be possible.
Any resulting refund will be handled according to the circumstances and applicable legal requirements.
15. 🤝 Return Support
For return, refund, or cancellation assistance:
Email: Vernarob@gmail.com
Please include your order number so that we can identify the purchase and review your request.