🚚 SHIPPING POLICY

Your Order's Journey Starts Here

Vernarob aims to provide clear delivery options so that you can choose the shipping service that best suits your order.

The following rates and estimated transit times apply to eligible purchases through Vernarob.com.

1. 📦 Order Processing

Orders generally require 1–3 business days to prepare before shipment.

Weekends are not included in processing time.

Preparation may involve payment verification, order review, product preparation, packaging, and dispatch arrangements.

Public holidays, additional order verification, or unusually high order volumes may occasionally extend the processing period.

2. 🚛 Available Delivery Methods

🚚 Standard Shipping

• Shipping Fee: $5.95

• Estimated Transit Time: 15–25 days

⚡ Express Shipping

• Shipping Fee: $9.95

• Estimated Transit Time: 12–15 days

🎁 Free Standard Shipping

• Qualifying Order: $45 or more

• Shipping Fee: FREE

• Delivery Method: Standard Shipping

• Estimated Transit Time: 15–25 days

All shipping fees are listed in USD.

3. 🎉 Free Shipping on Orders of $45+

Orders with a qualifying merchandise total of $45 or more are eligible for Free Standard Shipping.

The free-shipping offer applies to Standard Shipping rather than Express Shipping.

Express Shipping remains $9.95, unless a separate promotion states otherwise.

Your available delivery choices and final shipping charges will be displayed at checkout before you submit the order.

4. 🗓️ Processing Time vs. Transit Time

Order preparation and shipping transit are separate stages.

Your delivery estimate begins after processing is complete and the parcel has been dispatched.

For planning purposes:

• Standard Shipping: 1–3 business days for processing, plus approximately 15–25 days in transit.

• Express Shipping: 1–3 business days for processing, plus approximately 12–15 days in transit.

These are estimates rather than guaranteed delivery dates.

5. 🌦️ Factors That May Affect Delivery

Actual arrival times can vary depending on the destination, carrier operations, and transportation conditions.

Possible causes of delay include:

• Severe weather

• Public holidays

• Customs inspections

• Transportation disruptions

• Carrier backlogs

• Seasonal shipping volume

• Remote delivery locations

• Local delivery conditions

We appreciate your patience if circumstances outside our control affect the estimated arrival date.

6. 📩 Shipping Confirmation

After an order has been dispatched, a shipping confirmation may be sent to the email address provided at checkout.

Tracking details will be included when available.

Please allow time for the carrier to register the first scan. Tracking information may not appear immediately after dispatch.

7. 🔍 Tracking Your Parcel

Tracking updates may vary throughout the journey.

A package may show limited activity while traveling between facilities, transferring between carriers, or undergoing customs processing.

A temporary gap in tracking information does not necessarily mean that the parcel has been lost.

If a shipment appears significantly delayed, contact our customer support team with your order number and tracking information.

8. 🏠 Accurate Delivery Information

Customers are responsible for entering complete and accurate shipping details.

Before completing checkout, please verify:

• Recipient's full name

• Street address

• Apartment or unit number

• City

• State or province

• ZIP or postal code

• Destination country

• Contact information required by the carrier

Incorrect or incomplete information may cause delays, unsuccessful delivery, or the return of a shipment.

9. ✏️ Address Correction Requests

If you notice an address error after placing an order, contact Vernarob@gmail.com immediately.

We will attempt to help before the order is dispatched.

Once fulfillment has progressed or the carrier has received the parcel, an address correction may no longer be possible.

10. 📦 Multiple Parcels

An order may occasionally be divided into separate shipments.

If this happens, parcels may have different tracking numbers and may arrive on different dates.

Please check the tracking information for each shipment before reporting that part of an order is missing.

11. 🚪 Unsuccessful Delivery

When a carrier cannot complete delivery, it may attempt delivery again, hold the parcel for collection, or provide additional instructions.

Please follow the carrier's instructions and any collection deadlines to reduce the risk of the parcel being returned.

12. ↩️ Undeliverable Packages

Packages may be returned when delivery fails repeatedly, an address is incomplete, or the recipient does not collect the shipment.

If your parcel is returned, contact Vernarob@gmail.com with your order number.

Any refund or additional shipping costs will be reviewed according to the circumstances and applicable law.

13. 📍 Tracking Shows Delivered

If tracking indicates delivery but you cannot locate the parcel, please check:

• Your mailbox or designated parcel area

• Entrances and safe delivery locations

• Household members or neighbors

• Building reception, where applicable

• Carrier delivery notes

You may also contact the shipping provider for further information.

If the parcel remains missing, contact our support team with your order details.

14. 🌍 Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

Unless expressly included in the checkout total, these charges are generally the customer's responsibility, subject to applicable law.

Customs inspections may also extend delivery times.

15. 💌 Shipping Support

For delivery questions, address concerns, or tracking assistance:

Store: Vernarob

Website: Vernarob.com

Email: Vernarob@gmail.com

Please include your order number and tracking number, if available.